Política de reembolso

1. General Return Conditions

At Alternative by KJ, we accept returns only in exchange for store credit.
We do not offer cash or card refunds unless legally required in exceptional cases.

Store credit:

  • Is issued once the returned item is received and inspected

  • Has no expiration date

  • Can be used on any future collection or drop

2. Return Requirements

To be eligible for a return, items must be:

  • In perfect condition

  • Unworn and unwashed

  • Free of stains, odors, or damage

  • With all original tags attached

  • In original packaging (when possible)

Items that do not meet these conditions will not be accepted for return.

3. Return Period

You may request a return within 14 calendar days from the date of delivery.

To initiate a return, please contact us at:
altcrew.help@gmail.com

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service to ensure the package arrives safely at our warehouse.

5. Processing Time

Once we receive your return, please allow 3–7 business days for inspection.

After approval, you will receive a store credit code via email, which you can use on any product available on our website.

6. Exchanges

Direct exchanges (for the same product in another size or color) are not guaranteed due to limited stock.

Instead, we offer store credit, so you can place a new order for the correct item once available.

7. Non-Returnable Items

The following items cannot be returned:

  • Items marked as “Final Sale”

  • Items purchased with visible discounts over 40%

  • Items returned in poor condition

  • Items without tags

  • Used or washed clothing

8. Defective or Incorrect Items

If you receive a defective or incorrect product, please email us within 48 hours of delivery at:
altcrew.help@gmail.com

Please include:

  • Your order number

  • Photos of the issue

  • A brief description

If confirmed, we will:

  • Cover all return shipping costs, and

  • Send a replacement product at no cost

This situation does not count as a voluntary return.

9. Lost or Delayed Returns

Alternative by KJ is not responsible for returns lost in transit.
Customers must keep proof of postage and tracking information.